Shipping policy

Shipping Policy

Thank you for shopping with Marocano.

Every product is made especially for you after your order is placed. Because our items are custom-made, production begins shortly after purchase to ensure the highest quality possible.

Processing Time

Orders are typically processed within 1–3 business days before shipment.

During holidays, promotional periods, or high-demand seasons, processing times may be slightly extended.

Estimated Delivery Times

United States: 2–4 business days
Canada: 2–7 business days
Europe: 2–7 business days
United Kingdom: 2–4 business days
Australia & New Zealand: 2–12 business days
Rest of the World: 4–17 business days

Please note that these delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other circumstances beyond our control.

Order Tracking

Once your order has shipped, you will receive a tracking number by email when tracking is available.

Customs & Import Fees

International orders may be subject to customs duties, taxes, or import fees imposed by local authorities. These charges are the responsibility of the customer.

Returns & Exchanges

Because all Marocano products are made to order, we do not accept returns, exchanges, or cancellations once an order has been placed.

We cannot offer refunds or replacements for:

Incorrect size selection
Incorrect color selection
Change of mind
Customer preference
Ordering errors made by the customer

We strongly encourage customers to review product descriptions, sizing guides, and shipping information before completing their purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or significantly different from what you ordered, please contact us within 14 days of delivery.

To help us resolve the issue quickly, please include:

Your order number
A description of the problem
Clear photos of the item and packaging

After review, we will provide a replacement or refund when appropriate.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information. Marocano is not responsible for orders delivered to an incorrect address provided during checkout.

If you have any questions regarding your order, shipping, or delivery, please contact us at:

contact@marocano.com

Final Sale

All Marocano products are considered final sale unless they arrive damaged, defective, or incorrect.

By placing an order with Marocano, you agree to the terms outlined in this Shipping Policy.